Book Image

User Experience Mapping

By : Peter W. Szabo
Book Image

User Experience Mapping

By: Peter W. Szabo

Overview of this book

Do you want to create better products and innovative solutions? User experience maps will help you understand your users and improve communication with them. Maps can also champion user-centricity within the organization. This book is the first print resource covering two advanced mapping techniques—the behavioral change map and the 4D UX map. You’ll explore user story maps, task models, and journey maps, while also creating wireflows, mental model maps, ecosystem maps, and solution maps. You’ll learn how to use insights from real users to create and improve your maps and products. The book delves into each major user experience map type, ranging from simple techniques based on sticky notes to more complex map types, and guides you in solving real-world problems with maps. You’ll understand how to create maps using a variety of software products, including Adobe Illustrator, Balsamiq Mockups, Axure RP, and Microsoft Word. Besides, you can draw each map type with pen and paper too! The book also showcases communication techniques and workshop ideas. You’ll learn about the Kaizen-UX management framework, developed by the author, now used by many agencies and in-house UX teams in Europe and beyond. Buying this book will give you hundreds of hours worth of user experience knowledge, from one of the world’s leading UX consultants. It will change your users’ world for the better. If you are still not convinced, we have hidden some cat drawings in it, just in case.
Table of Contents (20 chapters)
Title Page
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Dedication
Preface
Free Chapter
1
How Will UX Mapping Change Your (Users) Life?
12
References

Wireflow Improvement Workshop (WIW)


The best validation and source of improvement for wireframes is to test them with real users. In the next chapter, we will create test designs and run the tests with real users. More often than not, we can't run as many user tests as we would wish. Testing with real users takes many resources, time, and money. If we are limited in any or all of those resources, we could skip testing our wireflows, or at least the first iteration of them, and run a Wireflow Improvement Workshop (WIW) instead. If you can do a lab or remote user test, that can serve as a base for a WIW. You only have to gain from running such event.

The WIW is a collaborative meeting session, during which we focus on the current iteration of the wireflow, with the intent of considerably improving it. This is also communication exercise, where many ideas of improvement can be shared, discussed, and evaluated.

Why should you run a WIW?

Improved wireflows can transform the project and lead to better...