Book Image

Jira 8 Essentials - Fifth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Fifth Edition

By: Patrick Li

Overview of this book

Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You’ll explore fields, including custom fields, and learn to use them for more effective data collection. You’ll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you’ll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease.
Table of Contents (16 chapters)
Free Chapter
1
Section 1: Introduction to Jira 8
5
Section 2: Jira 8 in Action
11
Section 3: Advanced Jira 8

Incoming emails

We have seen how you can configure Jira to send emails to notify users about updates on their issues. However, this is only half of the story when it comes to Jira's email support.

You can also set up Jira so that it periodically polls mailboxes for emails and creates issues based on the emails' subject and content. This is a very powerful feature with the following benefits:

  • It hides the complexity of Jira from business users so that they can log issues more efficiently and leave the complexity to the IT team.
  • It allows users to create issues, even if Jira can only be accessed within the internal network. Users can send emails to a dedicated mailbox for Jira to poll.

Adding an incoming mail server

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