Book Image

Jira 8 Essentials - Fifth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Fifth Edition

By: Patrick Li

Overview of this book

Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You’ll explore fields, including custom fields, and learn to use them for more effective data collection. You’ll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you’ll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease.
Table of Contents (16 chapters)
Free Chapter
Section 1: Introduction to Jira 8
Section 2: Jira 8 in Action
Section 3: Advanced Jira 8

Jira Core, Jira Software, and Jira Service Desk

Starting with Jira 7, Jira is split into three different products, and the term Jira now refers to the common platform that all these products are built on. The three products that make up the Jira family are as follows:

  • Jira Core: This is similar to the classic Jira (also known as JIRA), with all the field customizations and workflow capabilities. This is perfect for general-purpose task management.
  • Jira Software: This is Jira Core with agile capabilities (previously known as JIRA Agile). This is well-suited for software development teams that want to use agile methodologies, such as Scrum and Kanban.
  • Jira Service Desk: This is Jira Core with service desk capabilities. This is designed for running Jira as a support ticketing system, with a simplified user interface for the end users, and a focus on customer satisfaction with SLA...