Book Image

Jira 8 Essentials - Fifth Edition

By : Patrick Li
Book Image

Jira 8 Essentials - Fifth Edition

By: Patrick Li

Overview of this book

Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You’ll explore fields, including custom fields, and learn to use them for more effective data collection. You’ll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you’ll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease.
Table of Contents (16 chapters)
Free Chapter
Section 1: Introduction to Jira 8
Section 2: Jira 8 in Action
Section 3: Advanced Jira 8

Issue Management

In the previous chapter, we saw that Jira is a very flexible and versatile tool that can be used in different organizations for different purposes. A software development organization will use Jira to manage its software development life cycle and track bug, while a customer services organization may choose to use Jira to track and log customer complaints and suggestions. For these reasons, issues in Jira can represent anything that is applicable to real-world scenarios. Generally speaking, an issue in Jira often represents a unit of work that can be acted upon by one or more people.

In this chapter, we will explore the basic and advanced features that are offered by Jira so that you can manage issues. By the end of this chapter, you will have learned about the following topics:

  • Issues and how they are used in Jira
  • Creating, editing, and deleting issues
  • Moving...