Book Image

Empowering Organizations with Power Virtual Agents

By : Nicolae Tarla
Book Image

Empowering Organizations with Power Virtual Agents

By: Nicolae Tarla

Overview of this book

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.
Table of Contents (18 chapters)
Section 1: An Introduction to Power Virtual Agents
Section 2: Leveraging Power Virtual Agents on Your Website
Section 3: Leveraging Power Virtual Agents in Teams
Section 4: Best Practices for Power Virtual Agents

Chapter 11: Power Virtual Agents Best Practices

In previous chapters, we looked at some of the governance considerations around using Power Virtual Agents for both the web as well as Teams. We then looked at some aspects specific to either the web or Teams creation and deployment options.

In this chapter, we want to look at some best practices. When performing certain configurations, it is always a good idea to follow specific patterns and best practices. This enhances the ability to maintain your products in a more consistent manner and creates a certain level of familiarity within the organization. Besides the standard platform best practices, your organization could set its own set of rules and best practices to enhance the standard platform best practices. We will be reviewing the following items:

  • Design and build best practices
  • Implementing best practices
  • Managing best practices

By the end of this chapter, we should have a good understanding of considerations...