Book Image

The Art of CRM

By : Max Fatouretchi
Book Image

The Art of CRM

By: Max Fatouretchi

Overview of this book

CRM systems have delivered huge value to organizations. This book shares proven and cutting-edge techniques to increase the power of CRM even further. In The Art of CRM, Max Fatouretchi shares his decades of experience building successful CRM systems that make a real difference to business performance. Through clear processes, actionable advice, and informative case studies, The Art of CRM teaches you to design successful CRM systems for your clients. Fatouretchi, founder of Academy4CRM institute, draws on his experience over 20 years and 200 CRM implementations worldwide. Bringing CRM bang up to date, The Art of CRM shows how to add AI and machine learning, ensure compliance with GDPR, and choose between on-premise, cloud, and hybrid hosting solutions. If you’re looking for an expert guide to real-world CRM implementations, this book is for you.
Table of Contents (15 chapters)
The Art of CRM
Contributors
Preface
Introduction
Other Books You May Enjoy
Index

Social selling and advertising


Social selling is the process of developing sales over social network platforms and it is an integrated part of the modern sales process. This has been increasingly taking place via social networks such as LinkedIn, Twitter, Facebook, and Pinterest, and as a result, it is becoming an integrated part of CRM processes across most industries.

Examples of social selling techniques include branding and interacting directly with potential buyers and customers, which will help you to develop leads and opportunities with integrated social listening in your CRM strategies. The concept is gaining huge popularity in a variety of industries, such as financial advisory services, the automotive industry, and consumer products.

Social selling is the main source of income for a selection of social media platforms, such as LinkedIn, while social advertising is the main revenue source for Facebook. With LinkedIn having 675 million monthly active users (MAU) in 200 countries and...