Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By : Julian Sharp
Book Image

Microsoft Power Platform Functional Consultant: PL-200 Exam Guide

By: Julian Sharp

Overview of this book

The Power Platform Functional Consultant Associate (PL-200) exam tests and validates the practical skills of Power Platform users who are proficient in developing solutions by combining the tools in Power Platform and the Microsoft 365 ecosystem based on business needs. This certification guide offers complete, up-to-date coverage of the PL-200 exam so you can prepare effectively for the exam. Written in a clear, succinct way with self-assessment questions, exam tips, and mock exams with detailed explanations of solutions, this book covers common day-to-day activities involved in configuring Power Platform, such as managing entities, creating apps, implementing security, and managing system change. You'll also explore the role of a functional consultant in creating a data model in the Microsoft Dataverse (formerly Common Data Service). Moving ahead, you'll learn how to design the user experience and even build model-driven and canvas apps. As you progress, the book will show you how to manage automation and create chatbots. Finally, you'll understand how to display your data with Power BI and integrate Power Platform with Microsoft 365 and Microsoft Teams. By the end of this book, you'll be well-versed with the essential concepts and techniques required to prepare for the PL-200 certification exam.
Table of Contents (34 chapters)
Section 1: Introduction
Section 2: Microsoft Dataverse
Section 3: Power Apps
Section 4: Automation
Section 5: Power Virtual Agents
Section 6: Integrations

Monitoring chatbots

Power Virtual Agents has telemetry built in. This allows you to monitor how your chatbots are being used, where the question flow is causing your chatbot to be abandoned, and which topics are being used. By monitoring your chatbots, you can then optimize your chatbot and increase its effectiveness.

Clicking on Analytics in the Power Virtual Agents portal will show the Analytics page, as shown in the following screenshot:

Figure 15.9 – Power Virtual Agents analytics

There are four tabs on the Analytics page:

  • Summary: An overview of the bot's performance. The charts use AI to highlight topics that have the greatest impact on escalations, abandons, and resolutions.
  • Customer Satisfaction: If you capture feedback in your chatbot, customer satisfaction (CSAT) scores are shown over time, with the topics that have the greatest impact on CSAT highlighted.
  • Sessions: The Sessions tab allows you to download transcripts of chat sessions...