Variables let you save responses from your users in a conversation so that you can reuse them later in conversations. You can also use variables as input parameters to Power Automate flows and save the output results to parameters.
The response for each question asked in a conversation is stored as a variable. You can then pass the variable to a Power Automate flow or use the variable later in the topic, or even in other topics, to control the questions being asked. For example, you can use a variable to decide to skip a question if you have the information you need at that point.
Variables can be defined as either of the following:
- Topic: The variable can only be used within its topic.
- Bot: The variables can be used by any topic.
Many chatbots need to interact with other systems, either to record the outcome of the conversation, or to retrieve information and display it to the user. You have learned that a Power Automate flow is the way you achieve...