Many organizations will have procedures, product information, frequently asked questions, and other information in documents or on websites.
Power Virtual Agents can extract information and create topics with trigger phrases. Selecting Suggest topics from the top of the Topics page, as shown in Figure 16.1, will open a window where you can specify the URL to your content.
After you have extracted the content, you can review the suggested topics and add them to your chatbot.
If you are using Dynamics 365 Customer Service Insights, you can select the topics from within Customer Service Insights and add the topics and trigger phrases to your chatbot.
There are several topics that handle conversations, such as Greetings, Thank you, and Goodbye. These are system topics.