Book Image

The 3CX IP PBX Tutorial

By : Robert Lloyd, Matthew M. Landis, Matthew M Landis
Book Image

The 3CX IP PBX Tutorial

By: Robert Lloyd, Matthew M. Landis, Matthew M Landis

Overview of this book

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.This practical hands-on book covers everything you need to know about designing, installing and customizing 3CX to create an all-inclusive phone system. It takes a real-world approach that walks you through all aspects of 3CX and its features. From installing the software, to backing things up, to understanding what hardware you need – this book covers it all.The 3CX IP PBX Tutorial will take you from knowing very little about VoIP to almost expert level with detailed how-tos on every aspect of 3CX. Starting with the basics, and covering the free version of 3CX as well as the more advanced features of the Enterprise version, you will learn it all.In other words, this book covers numerous topics such as installation and configuration of 3CX, choosing a VoIP Provider, integration of a trunk into 3CX, the commonly used 3CX hardware, and backing up your phone system.
Table of Contents (15 chapters)
The 3CX IP PBX Tutorial
About the Authors
About the Reviewer

Call reporting

In previous versions, there were built-in reports from the main 3CX interface. Now that reporting has gotten bigger and better, was moved to a separate program. Under Programs | 3CX Phone System, you will see a 3CX Log Reporter utility.

Run this program, and you will have a menu of choices based on what type of reports you'd like to have:

  • Call logs

  • Call statistics

  • Queue statistics

  • Dropped/Abandoned calls

  • Agent statistics

  • Ring group statistics

Run the reports that you like. Some of them should be viewed daily, some weekly, and some monthly. Statistics report is one of the daily reports to check out. This will help you determine if you have any issues to tackle. Others, like the abandoned calls, might also be helpful on a daily or weekly basis. Queues, Agents, and Ring groups will only be helpful if you use those features. I'd suggest looking at each one to see what is offered.