Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By : Nate Chamberlain, Peter Rising
Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By: Nate Chamberlain, Peter Rising

Overview of this book

Exam MS-700: Managing Microsoft Teams tests your knowledge and competence in the deployment, management, and monitoring of Microsoft Teams features within the Microsoft 365 platform. This book will teach you how to effectively plan and implement the required services using both the Teams admin centre within Microsoft 365 and Windows PowerShell. Throughout the chapters, you'll learn about all the policies relating to messaging, teams, meetings, and more; get to grips with the settings; and explore configuration options that a Teams administrator would encounter in their day-to-day responsibilities. You'll also discover best practices for rolling out and managing Teams services for users within your Microsoft 365 tenant as you explore each objective in detail. By the end of this Microsoft Teams book, you'll have covered everything you need to pass the MS-700 certification exam and have a handy, on-the-job desktop reference guide.
Table of Contents (24 chapters)
Section 1: Plan and Configure a Microsoft Teams Environment
Section 2: Manage Chat, Teams, Channels, and Apps in Microsoft Teams
Section 3: Manage Calling and Meetings in Microsoft Teams
Section 4: Mock Exam and Assessments
Chapter 17: Mock Exam Answers

Create and manage resource accounts

Resource accounts are Azure AD objects (specifically disabled user objects) that can have phone numbers assigned to them. These could be conference rooms, call queues, auto attendants, and equipment.

When working with Teams voice, you will use resource accounts specifically for your call queues and auto attendants. Having a resource account designated for these allows us to assign phone numbers to the call queues and auto attendants. We'll cover the setup of call queues and auto attendants in detail later in this chapter.

First, we need to look at the process for creating a new resource account.

Create and edit a resource account

To create a resource account, perform the following steps:

  1. Go to the Microsoft Teams admin center at
  2. Select Voice | Resource accounts from the left-hand menu.
  3. Click Add.
  4. Provide the following information for the new resource account:
    1. Display name (how...