Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By : Nate Chamberlain, Peter Rising
Book Image

MS-700 Managing Microsoft Teams Exam Guide - Second Edition

By: Nate Chamberlain, Peter Rising

Overview of this book

Exam MS-700: Managing Microsoft Teams tests your knowledge and competence in the deployment, management, and monitoring of Microsoft Teams features within the Microsoft 365 platform. This book will teach you how to effectively plan and implement the required services using both the Teams admin centre within Microsoft 365 and Windows PowerShell. Throughout the chapters, you'll learn about all the policies relating to messaging, teams, meetings, and more; get to grips with the settings; and explore configuration options that a Teams administrator would encounter in their day-to-day responsibilities. You'll also discover best practices for rolling out and managing Teams services for users within your Microsoft 365 tenant as you explore each objective in detail. By the end of this Microsoft Teams book, you'll have covered everything you need to pass the MS-700 certification exam and have a handy, on-the-job desktop reference guide.
Table of Contents (24 chapters)
Section 1: Plan and Configure a Microsoft Teams Environment
Section 2: Manage Chat, Teams, Channels, and Apps in Microsoft Teams
Section 3: Manage Calling and Meetings in Microsoft Teams
Section 4: Mock Exam and Assessments
Chapter 17: Mock Exam Answers

Troubleshooting issues by using call analytics

Call analytics allows you to view information about calls and meetings for individual users in your Microsoft 365 environment. You can view information relating to devices, network connectivity, and call quality.

With call analytics, you may view each step of a call or a meeting and use this information to troubleshoot poor quality issues.

To use the per-user call analytics we need to complete the following steps:

  1. Open Microsoft Teams admin center from and navigate to Users | Manage users:

Figure 15.4 – Manage users page in the Microsoft Teams admin center

  1. Select a user from the list and click on it. Then scroll down and select meetings & calls, as shown in Figure 15.5. Here you will see a list of calls for the user you have chosen. Click on one of the call entries in this list to view further information:

Figure 15.5...