Book Image

Salesforce AppExchange Success Blueprint

By : Jakub Stefaniak
Book Image

Salesforce AppExchange Success Blueprint

By: Jakub Stefaniak

Overview of this book

Are you ready to turn your million-dollar ideas into reality? Salesforce AppExchange Success Blueprint is your ultimate guide to becoming a successful ISV partner and publishing your Salesforce applications on the AppExchange. This book covers every facet of the application development process, from the initial partnership establishment to smoothly preparing for security review and managing app releases. Packed with real-world examples, case studies, and detailed guides, it’ll help you master AppExchange development. Throughout this experience, you’ll discover how to create customer-centric applications that seamlessly integrate with external systems, ensuring a frictionless user experience. You’ll also navigate the intricate process of preparing for security reviews and managing app releases. In addition, you’ll delve into the critical realm of business strategy, addressing essential elements such as maximizing profitability, achieving operational excellence, leveraging analytics to make data-driven decisions, and effectively handling technical debt to maintain your app's robustness and scalability. By the end of this journey, you’ll possess a deep understanding of AppExchange development from both technical and business standpoints, making you well-prepared to excel in the Salesforce ecosystem. Let's embark on this exciting path together!
Table of Contents (19 chapters)
Free Chapter
1
Part 1:Setting the Stage
5
Part 2:Building Blocks
9
Part 3:Delivering Value
13
Part 4:Scaling for Success

Ensuring high-quality customer support

In our Salesforce AppExchange expedition, consider technical support as the trusty riverboat ferrying us across the swirling currents of customer queries. It’s more than just a humble vessel for troubleshooting—it’s a strategic compass guiding us toward the shores of business success. Especially when you’re paddling in the waters of subscription software, where the journey isn’t a one-off cruise but a series of renewals, the happiness of your passengers (read: customers) is what keeps the riverboat afloat.

Imagine each customer query as a turbulent wave hitting our boat. Handled poorly, it might just capsize, sending our precious cargo (customer satisfaction) sinking to the depths. But in the hands of an expert oarsman (our skilled support executive), each wave can be navigated with finesse and assurance, keeping our passengers dry and our boat on course.

The role of tech support is especially...