Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Chapter 9: Supporting Key Business Scenarios

By this point, you should be comfortable recognizing and describing the capabilities of the various Salesforce products that make up a typical B2C solution architecture, especially the core B2C Commerce, Service Cloud, and Marketing Cloud components. Building on that baseline product knowledge, you've created a team that can support you by providing in-depth product knowledge and an understanding of the larger enterprise architecture context.

Finally, you know the most common options used in a Salesforce B2C solution architecture to integrate the component products and create a complete picture of customer data.

In this chapter, we'll move on to example business scenarios that span multiple products. We'll start by reviewing some of the resources from Salesforce that can streamline multi-cloud integration efforts aimed at specific business cases. Then, we'll use a couple of example scenarios to practice recognizing...