Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Summary

Throughout this chapter, you've acquired a few new skills that should add to your understanding of the component products, integration methodologies, and customer data model we've established so far in the book.

You should now understand the resources that are available from Salesforce in the form of multi-cloud solution kits that cover core business use cases. You now know how to interpret them, including understanding the overall solution architecture, workflow, and design.

Using Packt Gear, you've also seen how to take a provided solution kit and adapt it for a real organization's needs. When it comes to integrating chat bots and agent-supported chats, this means understanding how to expand on the capabilities of live agents and chat bots when Salesforce Order Management is being used or when custom objects in the Salesforce Platform are part of the solution.

With Capturing revenue with abandonment journeys, you learned how to drill down deeper...