Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Summary

In this chapter, we've taken the knowledge we learned so far in this book and extended it to enterprise use cases incorporating multiple realms, orgs, and BUs. These scenarios are complex and each one is unique. Use the approach outlined in this chapter, with the example of Packt Enterprises, to guide the overall architecture used in your own enterprise.

When working in larger enterprises, it is also more important than ever to coordinate closely with your enterprise and technical architect peers. The enterprise architect will have a bigger - picture view of the overall technology landscape and where your Salesforce ecosystem fits in. The technical architects will help guide the approach and options within each of the component systems, especially the complex integration options available within the Salesforce Platform.

At this point, you should understand the reasons an organization might have multiple instances in component systems and the decisions that drive...