Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Summary

In this chapter, we practiced the skills learned throughout the book by evaluating four realistic cross-cloud scenarios to develop a solution. These scenarios mimic the length and complexity that you'd see on a certification exam. So, you should start to practice taking them apart and looking for clues that will guide your solution. In a certification scenario, the options will be multiple choice; in the real world, you won't have that advantage!

At this point, you should know the capabilities, integration models, and data architecture of primary products in a Salesforce B2C solution architecture. You should understand best practices for integrating them and be able to make recommendations around the customer data model. Faced with unique business requirements, you have the process you need to break them down into specific features and evaluate products, integrations, and customizations that will meet that need.

Being a B2C solution architect is a mix of product...