Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Summary

After reading this chapter, you should be able to explain where you as a B2C solution architect fit into a larger team. You should also feel comfortable helping to shape a program team that can lead to successful outcomes and articulating the need for each role. Once the team is assembled, you'll be able to work with your executive sponsor to align the team on the overall program goals that each group will be working toward.

With the right team assembled, you can identify required stakeholder interviews and the appropriate questions to ask at each level to understand business needs. You'll also be able to work with your platform-specific technical architects and business analyst counterparts to assess the results of stakeholder interviews and map the requirements back to technical solutions. At this stage, you should clearly understand what changes are needed, the involved systems, and the technical solution required to implement the capabilities.

As your work...