Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Overall solution design topics

Even after you have mastered the relevant topics for each of the component products in the landscape, you'll need to understand some of the overlay topics that are critical for success as a B2C Solution Architect. Topics such as how to structure a discovery conversation, align stakeholders for a common outcome, guide a development team, produce architecture documentation, and provide technical leadership are all equally important to product knowledge.

We covered many of these topics in Chapter 6, Role of a Solution Architect, and Chapter 9, Supporting Key Business Scenarios. I suggest you review these topics, especially if the role of a solution architect is new for you.

Further reading

To learn more about Salesforce Architecture in general, and to leverage pre-built templates and approaches, you can leverage the Salesforce Architects portal at https://sforce.co/2X1aw1B.

As you establish yourself in Salesforce, you'll also want to...