Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

B2C Commerce data model

The first thing to understand about the B2C Commerce data model is simply the structure of the system itself. With Salesforce Platform orgs, you will have one Production org, which serves as the system of record for nearly all code, configuration, and metadata changes. In addition, you'll have a number of Sandboxes (depending on the Salesforce edition) that can synchronize and copy both data and metadata from Production to support development, integration, and testing.

With B2C Commerce, each customer has at least one realm hosting exactly three primary instances and a larger pool of Sandboxes, each of which contains one or more sites. In the next section, we'll cover the role of realms, instances, and sites in B2C Commerce since all data will be stored in these structures. After that, we'll cover the data model's design considerations and options for extending it within B2C Commerce.

Realms, instances, and sites

A B2C Commerce realm...