Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

The Packt Gear team

Working in the role of B2C solution architect for Packt Gear, you know you'll need a lot of support to design and implement the best solution for the business. Your responsibility will be understanding and creating the documentation to support the overall technical integration, data mapping, and workflow between products in the solution to support the business needs.

We used a couple of simple examples of cross-cloud requirements in this chapter. A real-life solution will have many more, but the process doesn't need to change. Listen for pain points during interviews that can be turned into user stories. Map the user stories to technology solutions and prioritize them as either foundational or incremental. Finally, create the technical documentation to deliver the solution.

From there, you'll need the support of platform-specific technical architects to design and document the implementation details for B2C Commerce, Marketing Cloud, Service...