Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Complementary component topics

No topics factor as heavily into the B2C Solution Architect certification or on-the-job responsibilities as the three primary products, that is, Salesforce Platform, Marketing Cloud, and B2C Commerce, and how to integrate them. The other products you should be familiar with to be fully prepared are those that complement the core B2C Solution Architecture.

For the most part, these products have been covered in sufficient detail in Chapter 5, Salesforce Ecosystem – Building a Complete Solution. Additional products in the Commerce Cloud space were covered in Chapter 3, Direct-to-Consumer Selling with Commerce Cloud B2C. The goal of these chapters and the goal of a B2C Solution Architect should be to recognize when another Salesforce product might meet the needs of a solution, its overall role in the solution, and how it would integrate.

If you're looking to focus on any of these components in more detail, your best resources are going to...