Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Chapter 9

  1. False. The solution kits are provided as a reference solution by Salesforce, but they are not maintained with the product documentation and are not guaranteed to be up to date.
  2. The solution architecture, with the workflow diagrams walking through step-by-step user interactions with the system.
  3. Solution kits are high level and cover only the most common use cases. Adding your organization's needs and developing the solution kits to the level of detail required for your implementation is a necessary next step.
  4. Packt Gear is using Salesforce Order Management, which is part of the Salesforce Platform, so that orders can be queried and modified directly from the Service Cloud.
  5. Catalog and product data is sent from B2C Commerce Staging because it's mastered there. Order information is sent from B2C Commerce Production because that's the only place real customer information exists.
  6. Collect.js.