Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Project sequencing

There are many ways to prioritize and sequence work based on business priority. You might decide to implement the features that will build upon your existing technology footprint before investing in new technology. You might choose to work on the most impactful components first, the ones that are going to have the biggest effect on revenue or customer satisfaction. Maybe your business is coming up to the end of a software contract and the most important thing is to get your customer service team up and running on Service Cloud before the old system expires.

No matter what method of prioritizing outcomes is appropriate for your situation, there are a few things you'll need to get right out of the gate.

Building a firm foundation

Your job as the B2C solution architect is to make sure that any foundational decisions around data strategy or integration are properly thought through and accounted for. There will always be incremental improvements to make...