Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Summary

After reading this chapter, you should understand and be able to evaluate a variety of potential value-added products to fill gaps in your B2C solution architecture beyond the core Service, Marketing, and B2C Commerce components. This will help you make informed decisions about what products and licenses are required to meet the needs of a specific organization based on their unique requirements.

Now that you have a broader understanding of the Salesforce ecosystem, you should also be able to start thinking about both immediate priorities and longer-term roadmap items that would support an organization's goals.

When reviewing potential Salesforce products, you should understand which are built on the Salesforce Platform and which require some type of integration effort. For products that are built on separate technology and require some integration, you should also understand what advantages and considerations there are to leveraging the Salesforce option in place...