Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Questions

  1. Which of the following Salesforce products are built on the Salesforce Platform: B2C Commerce, Marketing Cloud, or Service Cloud?
  2. True or False: A Salesforce object represents a single record in the underlying database table.
  3. True or False: When looking to add a feature to B2C Commerce that isn't supported natively, you should first evaluate solutions from the AppExchange.
  4. When extending the Salesforce Platform data model, what is the difference between a custom object and an external object?
  5. You'd like to be able to query a list of the Salesforce Platform account records created in the past 90 days and display them in a table. Which Salesforce Platform tool would best support that need?
  6. Building on the data model you've started for Packt Gear, you determine that the guide for a hike should receive an email alert every time a new hiker registers for their hike. What's the simplest declarative automation tool that will meet this need?
  7. CSRs need to go through a series of steps whenever they generate a new coupon code for a customer. Each of these steps is displayed on a different screen and each builds upon the previous. Which of the following best meets that need: Process Builder, Flow Builder, custom Apex code, or an AppExchange solution?
  8. When reviewing some promotional materials at a trade show, you find some interesting capabilities attributed to Digital 360 – which Salesforce products is this referring to?