Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Section 2 Architecture of Customer 360 Solutions

This is the heart of B2C solution architecture. This section takes what we learned about the various Salesforce products in the ecosystem and starts to draw it all together. We'll start by focusing on how to build a successful team, structure discovery, analyze requirements, and document a technical solution. We'll cover integration options, including Salesforce productized connectors and integration accelerators, as well as middleware-based integration solutions. We'll also cover customer data architecture best practices and business scenarios established on the Customer 360 ecosystem. Finally, the complexities introduced by larger enterprises will form the basis of the last chapter of this section.

The role of a solution architect requires making informed integration decisions, and getting the important things right upfront to add business value through use cases.

This section comprises the following chapters:

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