Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Chapter 6: Role of a Solution Architect

It takes a team to successfully design and implement a B2C solution that spans multiple products, provides a comprehensive view of customer data, allows seamless experiences for both customers and employees, and meets business stakeholder needs. No one person should be expected to know enough about these different components to design in-depth solutions on each, nor would one person ever have sufficient time to do so. The job of the B2C solution architect is to provide a unified vision across technology to bring this solution to life, working closely with a larger team.

In this chapter, we're going to examine what it truly means to be a B2C solution architect. Somewhere between platform technical architects, the ultimate specialist, and enterprise architects, who focus on the interaction between systems rather than the details of a particular component, sits the B2C solution architect. In this role, you're expected to understand...