Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition


Throughout this chapter, and the rest of this book, we'll be referring to various versions of ServiceNow. The versions of ServiceNow go in alphabetical order, and are named for geographic locations, beginning with Aspen—released in 2011. The ServiceNow versions, in order, are as follows:

  • Aspen

  • Berlin

  • Calgary

  • Dublin

  • Eureka

  • Fuji

  • Geneva

  • Helsinki

  • Istanbul

  • Jakarta

  • Kingston

  • London

This book will focus on the latest version of ServiceNow at the time of writing: Kingston. However, we will also reference prior versions of ServiceNow, including Jakarta, Istanbul, Helsinki, and Geneva.