Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Summary


ServiceNow is a powerful IT Service Management platform, but it is also a very open platform. There's little you can't do, with ServiceNow; but with this great development power, comes great developer responsibility—and risk! This is what best practices and your development instance, are for. By looking for best practice advice from industry pros on ServiceNow community posts, blogs, and articles online—and by trying out new techniques on your development instance first—you can be more confident in your ServiceNow development and administration decisions.

As you learn more about the platform and how it works, these best-practices will become intuitive and second-nature to you. Keep reading, researching, and learning, and soon you'll be writing technical best practice documentation of your own.

To that end, we recommend another book by the same author as this one: The ServiceNow Development Handbook. This is a short (<100 page) densely-packed compendium of best-practices, pro-tips...