Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Chapter 14. Debugging

ServiceNow is a vast and potentially very complex system, which means that the need to debug your code now and then is not only inevitable, but perfectly normal. The key is to write detailed test scripts, and test thoroughly so that any bugs are discovered prior to reaching your production instance.

In this chapter, we're going to learn about the various tools and methods used in troubleshooting and debugging your code in ServiceNow, including the following topics:

  • Debug message logging

  • Client-side debugging

  • Server-side debugging

  • Debugging security and ACLs

  • Server-side JavaScript debugger