Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Creating a custom homepage


You can probably imagine that instead of the existing homepage, a company might want to have a homepage containing something different. Let's say our company wants to have three clocks with the time for the three locations where they have the most clients; San Francisco, Boston, and London. They also want to keep the search bar, and want a dynamic list of submitted incidents. Let's explore how we might create that for them:

  1. Navigate to Service Portal | Pages, and create a new page by clicking New in the top-left.

  2. Fill in the Title field with Home, and the ID field with home. The ID field is the URL suffix for this page. Once you're finished, right-click the header, and click Save.

  3. Under the Related Links section of the page, click on Open in Designer. Inside the Page Designer header, you'll see a little book icon labeled sp next to a page icon labeled Home. sp is the URL suffix of the portal we're currently previewing this newly created page inside, and Home is the...