Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Approvals


To automate all business services would be the dream of nearly any IT Director. With ServiceNow, an astonishing degree of automation is possible, but some things must still be left to human hands. One example of a primarily human-driven process, is approval. Sure, we can set up automated approvals for a number of different circumstances. For example, orders of new hardware with a cost under a certain amount, by a manager can potentially be auto-approved. However, if an individual contributor is submitting a change request to alter a firewall rule for example, that would likely need some review.

Approvals can be requested of individual users, or of entire groups. Approvals requested of individual users, are stored within the Approvals [sysapproval_approver] table, whereas group approvals are stored in the Group Approvals [sysapproval_group] table. Approvals can be generated via approval engines, or workflows; the more common of the two being workflows. We went over these approval...