Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

ACLs – security rules


In the previous chapter, we briefly touched on ACLs (otherwise known as security rules or Access Control Lists) and how they can be used to control whether or not a field is visible or read-only on the form. However, ACLs also have a server-side component, not entirely unlike a cross between UI policies and data policies, except that you're able to script conditions for ACLs. You can access the security rules in ServiceNow by navigating to System Security | Access Control (ACL) in the application navigator. This will take you to the Access Control [sys_security_acl] table list.

Note

Since we're going to be working with security rules, let's start by checking if we need to elevate our permissions. Click on the profile button at the top-right of the ServiceNow interface in the banner frame, and see if Elevate Roles is an option. If it is, click it, and make sure that the security_admin tick-box is selected, then click OK. More on High Security settings and permissions elevation...