Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Setting up the War Room page


To prepare for the rest of our War Room application, we're going to set up a basic page that we'll customize later on. Create a new page using the same process as before, set the title to War Room and set the ID to war.

Scroll down to the Related Links, and select Open in Designer. Add in one container, and one 12 column layout into the container. Search the list of widgets for the Form widget, and drag it into the column. We'll leave this page like this for now, and make further customizations in a later chapter.

Note

The form widget will say Record not found in lieu of a preview or a record. This widget pulls table and sys_id information from the URL, and will not display any record if they are not included in the URL.