Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition

Script includes

Script includes are the server-side equivalent of UI scripts (which we'll learn more about in the next chapter) in that they are effectively ever-present blocks of code that exist on the server in a given application scope.

Each script include defines a class or function in ServiceNow, that's accessible from any server-side script in its scope. The name of the script include record itself must match the name of a function or class in the Script field of the record, as this will also be the API name.

Script includes can be found in the application navigator, under System Definition | Script Includes.

The default structure of a script include looks like this:

var ExampleScriptInclude = Class.create(); 
ExampleScriptInclude.prototype = { 
    initialize: function() { 
    aMethod: function() { 
        //Do some stuff 
    anotherMethod: function() { 
        //Do some other stuff 
    type: 'ExampleScriptInclude' 

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