Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

User preferences


User preferences are stored in the User Preferences [sys_user_preference] table. Many specific user-based preferences are maintained in this table, which is structured very similarly to the System Properties [sys_properties] table. The main difference between a system property and a user preference, is that a user preference is associated with a specific user, whereas system properties affect all users.

One example of a user preference is the Compact the user interface toggle in the settings menu after clicking the cog icon in the top-right of the ServiceNow interface:

There is a user preference record corresponding to that change, called glide.ui.compact. Toggle this setting on, and then navigate to the sys_user_preference table (User Administration | User Preferences). If the Updated [sys_updated_on] field is not shown in the list view, add it and then use it to sort the User Preferences table so that more recently updated records show up on top. If you refresh the list...