Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Contributors

About the author

Tim Woodruff is a ServiceNow architect and developer who has spent his entire adult life working in IT systems and development, with over a decade of experience in both. Tim has written several books on ServiceNow, and runs a ServiceNow development blog called SN Pro Tips.

Tim writes ServiceNow apps which he gives away through his development blog. When he's not working, Tim can be found researching obscure and arcane programming trivia and studying physics. You can find Tim on Twitter at @TheTimWoodruff.

About the reviewers

John Helebrant has been in the IT industry for over 20 years. He started a small computer business in his hometown of Austin, MN, and eventually moved to the Twin Cities to continue his career in technology. He worked as an Application Developer and an IT Service Management expert while earning several certifications and a BA in Professional Writing. He now works as a ServiceNow Developer and Administrator after discovering what an exciting set of challenges and opportunities ServiceNow has to offer.

In his spare time, he enjoys playing bass, writing and editing, walking his dogs, watching movies, continuing to evolve as a developer, and spending time with his better half: Jen.

Michael Hade is a Senior ServiceNow Architect with over 9 years of development experience on the platform. He specializes in designing and creating dynamic and efficient ServiceNow solutions. He has worked on over 100 different ServiceNow instances including both commercial and government clients. Mike designed and created the Best Practice Engine app available on the ServiceNow Store which validates that all developers on the platform are following ServiceNow best practices and company standards.

Mike lives in Fort Wayne, IN with his wife Trisha and his two boys, Danny and Jacob.

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