Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Groups and roles


As we learned in a previous chapter, it's nearly always best practice to assign roles to groups, and then add users to those groups. It is virtually never a good idea to add roles directly to users. Following this best-practice guideline makes role management much, much simpler and more manageable later on.

Roles in ServiceNow correspond to specific sets of permissions. They grant access to modules within the platform, rights to perform certain actions, and more. Some roles, such as the admin role, grant special permissions, such as the ability to modify system records, policies, and scripts. In high security instances (instances with the High Security Settings plugin enabled), there is an even higher-permissions role, called security_admin. This role grants the ability to modify security rules (ACLs) and perform other security-related tasks.

Roles are stored in the Role [sys_user_role] table, and can be found in the application navigator, under User Administration | Roles...