Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Branding your instance


If you've been following along in your own personal developer instance, what you're probably looking at when you sign into that instance, is the default ServiceNow theme. While the default theme is pretty slick, companies often appreciate a more branded and customized look for their instance.

Let's start by going to System Properties | Basic Configuration UI16 (or System Properties | Basic Configuration, if you're not in UI16) to customize the instance's banner and the default theme colors. You can upload your company's logo, set banner text, and change some elements of the default color scheme. If a user has not selected a theme from the System Settings, this is the color scheme the user will see.

Note

You can use predefined color names (such as white or red), RGB decimal (such as rgb (255, 255, 255)), or RGB hex (such as #FFFFFF) formats for CSS colors. You cannot use RGBA decimals or RGBA hex to indicate opacity for ServiceNow themes.

For more detailed editing of the...