Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Converting between data and UI policies


It's often possible to convert a UI policy to a data policy, and vice versa. On the UI policy form, you'll find a UI action called Convert this to Data Policy.

This UI action to convert a UI policy to a data policy will only show up if the following criteria are met:

  1. The Run scripts tick-box on the Advanced view of the UI policy form must not be checked. This is because data policies do not support scripting, so there is no way to convert a scripted UI policy into a data policy.

  2. The Global tick-box must be checked.

  3. Any UI policy actions associated with the UI policy must not affect the visibility of a field (all Actions must have the Visible field set to Leave alone). This is because there is no way to modify the visibility of a field using a data policy.

If the preceding conditions are met, you'll see the Convert this to Data Policy UI Action under the Related Links section of the form:

Clicking this link will automatically generate a new data policy and...