Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

UI15 versus UI16


UI15 and UI16 are versions of the overall user interface, not too dissimilar from what we saw in earlier chapters with List v2 and List v3. UI16 is the latest version, and was introduced with the Geneva release of ServiceNow.

By the time you're reading this book, it's likely that the vast majority of ServiceNow customers will be using UI16 exclusively. For this reason, UI16 is what we're going to focus on in this book. However, since UI15 is not absent, and since not everyone is going to be on the latest version of the UI, let's discuss some differences you'll notice between UI15 and UI16, so that you can still follow along even if you're on Fuji or earlier (as long ago as that was).

Switching between UI15 and UI16

In an instance that was setup on Geneva-or-later (meaning that it wasn't upgraded from a previous version, but was a fresh instance from Geneva or later), the UI16 plugin is automatically active. If you want to switch between UI15 and UI16, click on System Settings...