Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Compatibility


ServiceNow itself runs on a ServiceNow server somewhere out there on the internet, and doesn't require much in the way of compatibility. It can be accessed from just about any system with a modern standards-compliant web browser and an active internet connection. However, every browser has subtle nuances and hitches to how it executes client-side code. For this reason, most web applications (such as ServiceNow's Now platform) recommend a particular web browser which renders the application most effectively, and most closely adheres to modern web standards. In the case of ServiceNow (as with most web apps), the recommended web browser is Google Chrome.

While there was a time when Internet Explorer was required for many web applications, there are few good reasons to use it nowadays, unless your web app requires some proprietary and potentially insecure plugin such as ActiveX. Because Chrome is the recommended browser for ServiceNow, try loading the site/page in Chrome or Firefox...