Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Journals and the activity formatter


Journal fields technically don't store data in the table that the Journal field is on, but instead, create entries in the Journal Entries [sys_journal_field] table. These journal entries, along with other values corresponding to changes to audited fields from the Sys Audits [sys_audit], History [sys_history_line], and Record History [sys_history_set] tables, are displayed in the Activity formatter.

Note

Journal fields only work on audited tables. Adding such a field will modify a non-audited table's System Dictionary entry so that it becomes audited.

There are three types of Journal fields that you can add to your forms: journal_list, journal, and journal_input.

journal_list fields don't actually store data, but are used more like formatters. Formatters are a way of displaying data or other content (other than regular form fields) in ServiceNow forms. If you visit the dictionary record for a journal_list field (such as when you're creating it), you can...