Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Chapter 8. Introduction to Scripting

In this chapter, we're going to get a basic introduction to scripting in ServiceNow's Now platform (formerly called simply ServiceNow). As with the rest of this book, we assume a basic understanding of the JavaScript scripting language, and basic familiarity with database, programming, and ITIL terminology.

ServiceNow comes in two flavors (otherwise known as editions): Enterprise, and Express. This book is largely focused on ServiceNow Enterprise, as that is by far the more popular and more complex of the two, but most of what you've learned so far about Enterprise will translate nicely to the Express edition of ServiceNow as well.

That said, it's important to note that in this and many of the following chapters, we are going to begin focusing on scripting. Scripting is almost completely unsupported in ServiceNow Express, so if you're an Express user, these next few chapters might not be relevant to your instance.

In this chapter, we're going to learn about...