Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Summary


In this chapter, we learned about lists—both version 2 and version 3, available in the latest versions of ServiceNow. We learned how to create custom tables, and how to manipulate forms by adding and removing fields as needed. We learned how to build qualifications for the records available in our Virtual War Room table, and how to sort and group by results returned in list view. And we learned how to add related lists to forms, and how to dot-walk through reference fields.

Lists and forms are fundamental to ServiceNow, so don't be afraid to come back and reference this chapter as you read on.