Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Summary


In this chapter, we learned about how content is organized on the screen, within frames—the banner frame, application navigator, and content frame. We also learned how to use the global text search functionality to find the records we're looking for, what it means to elevate roles or impersonate a user, and how to get around the application navigator, including some pro tips on getting around like a power user from the filter text box.

In the next chapter, we're going to discuss what are probably the two most important UI components: lists and forms. You'll learn how to customize and personalize your instance's lists and forms, and get hands-on experience doing just that!