Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Option schema


When we were going over the Cool Clocks in Chapter 3, UI Customization, one of the configurations we made involved setting a time zone for each instance of the Cool Clock. The variable responsible for determining the time zone in the Cool Clock widget is part of the Option Schema for that widget.

Widget options are incredibly useful for making widgets reusable. They allow each instance of a widget to have slightly different results, or display in different ways without having to create a new widget each time.

Let's add some options to our meeting widget! Open the War Room Meeting Details widget in the Widget editor. Using the hamburger menu, select Edit option schema.

Use the + at the top right of the modal window to add new option schema. We're going to create two options: one will be to limit the total number of meetings we can list, and the other will remove meetings that have already occurred. The option schema should look like this:

Option schema details are stored in the...