Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Chapter 5. Tasks and Workflows

The Task [task] table is a special table in ServiceNow that holds records where work is done. It is a base system table, and can be extended by custom tables meant to hold task-like records. It is already the base table for various task types in ServiceNow, such as Incident [incident]. Like any base system table that's meant to be extended, the task table contains a number of fields that are useful for task records and the work that's done in them. For example, the need to assign a task is almost universal among tasks of all types, so the Assigned to [assigned_to] and Assignment Group [assignment_group] fields exists on the base task table.

Note

A base table is a table in ServiceNow that is extended by other tables, but which does not, itself, extend any other table. Recall that extending a table means inheriting its fields and some of its business logic.

The task table (or rather, tables that extend the task table) also includes task-specific functionality built...