Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Chapter 2. Lists and Forms

In this chapter, we'll discover how lists in ServiceNow are similar to tables in any other relational database, and just what exactly that means for our data. We'll learn how relationships between data are created and stored in these lists, and get a brief introduction to the data types in ServiceNow. While we're at it, we'll also learn how to either personalize or configure how list data is displayed, and edited.

As an integral part of understanding data structures in ServiceNow, we'll also learn about forms and form views, the types of data that you'll see in forms and lists, and how to personalize or configure what data shows up where.

In this chapter, you'll also learn how to create a custom table as part of the foundation for your first application: a Virtual War Room for major incidents. This application will be used to demonstrate various pieces of functionality throughout the ServiceNow platform for the earlier chapters of this book, so it would be a good...